Frequently Asked Questions


Where do you source your beans?

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We only source specialty-grade beans from the finest growing regions around the world.

How should I store my coffee?

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We recommend some best practices for coffee storage:

- Keep your coffee in a cool, dark place.

- Use an airtight container.

Online orders & shipping

How soon will my order be shipped?

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We will always do our absolute best to have your order fresh and in the hands of Canada Post by the end of the following business day.

Can I pick up my order?

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At this time we do not offer the option to pickup your order from our roastery. If this changes, we will update your options at checkout.

When will I receive my order?

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With expedited shipping, Canada Post often delivers within 1-8 business days. Be sure to check your email for a Canada Post tracking link for the most up-to-date information. You also have the option to download the 'Shop' app which may keep you informed with timely notifications on your phone.

Can I order ground coffee?

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To optimize freshness and quality, we are not currently offering the option of ground coffee.

How can I dispose of the loosefill that came in the shipping box?

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We use Canadian-made Bio-foam loosefill in our shipping boxes which are produced from corn, wheat and potato starch. They're friendly to our environment and can be dissolved in water!

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